Cross-department workflow, queues and SLAs
Vincu Flow
Every request becomes a shared, trackable case — assigned automatically, timed against an SLA, reported without a spreadsheet.
Flow turns every internal request — a loan application, a credit-risk analysis, a rework loop — into a structured case with an owner, a state and a deadline. Assignment follows the bank's own rules and skips whoever is out of office, reminders go out on their own, and managers see queues, dwell times and stalled cases before customers feel them.
- Auto
- assignment by team, branch and exposure band — skipping absent officers
- Daily
- overdue reminders, without anyone chasing
- Every
- step timed, so reports show where the days really go
- One
- click to Excel — every report the risk director already uses
The problem it removes
Inside the bank, every request is a relay race with no baton.
Front office hands to credit, credit waits on compliance, compliance emails operations. Each handoff loses context, the tracking lives in a shared list somebody maintains by hand, and nobody can see the whole race.
The case moves, and the context moves with it.
Vincu Flow
How it works
Cases that route themselves and never lose context
Every request becomes a structured case with an owner, a state and a deadline — with the full context attached.
Assignment is rule-driven: round-robin across teams by branch and exposure band, with the rules, rosters and thresholds edited by the department, not by IT.
Officers who are out of office are skipped automatically — from a manual flag or synced from the calendar.
Rework loops ('more documents needed') are tracked with their duration, so the clock is honest about who held the case.
SLAs are a matrix per request type and team; daily overdue reminders reach the right people on their own.
Reports reproduce what the department already measures — per-team KPIs, monthly volumes, per-step dwell times, a stalled-cases list — exported to Excel in one click.
What the bank sees
- One shared case across every department it touches
- Clear ownership and SLAs at each step, set by the department that owns them
- Where work is stuck, before the customer calls about it
- The SharePoint list, the automation flows and the BI dashboard — replaced by one module
What the customer sees
- One answer from the bank, not five emails from five teams
- Faster resolution because nothing waits in the wrong inbox