The customer relationship portal
Vincu Connect
One place for customers to apply, track, ask, and be answered.
Connect gives your customers one durable identity with the bank and one place to use it: apply, upload, sign, ask, track — and use every service the bank switches on for them, from loans to currency exchange. Every action lands on the same record your teams already work, so the bank always answers from the full picture.
- One
- login for the whole relationship — every company a person is authorised for
- Live
- status on every request, always
- All
- interactions on the record
- Any
- device — desktop, tablet or phone
The problem it removes
Your customers' view of the bank is an inbox and a waiting room.
Applications start in a branch, continue over email and stall on a phone call. The customer never knows where things stand, so they call — and every call interrupts the people doing the work.
Customers see status, not silence.
Vincu Connect
How it works
One identity, one portal, the whole relationship
A customer is a person, linked to the companies they are authorised to act for — one login, many firms, no shared passwords.
Sign-in is passwordless by secure link. Self-registration goes to an approval queue; the bank can also invite a client directly and switch services on in the same step.
Online loan applications with identity verified by one-time code, consent captured for the credit registry, and bot protection built in.
Services appear per client as the bank enables them: their loans and cases, currency exchange, and whatever the bank licenses next.
Every upload, question and answer lands on the case — visible to the customer and to the bank.
Works on any device; built to banking accessibility standards.
What the bank sees
- Structured applications instead of email attachments
- One client directory: who is authorised for which company, approved by whom
- Fewer status calls — the portal answers them
- Every customer interaction on the record
What the customer sees
- One login for everything they do with the bank
- Live status on every request
- Answers in the portal, not lost in an inbox